Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
The Practice complies with the Scottish Information Commissioner with a Publication information Guide which can be accessed by e-mail or by contacting the Practice direct through the Practice Manager. The e-mail address for such requests is gram.banchoryadministrator@nhs.scot
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately.
For further information please see our complaints procedure here.
Zero Tolerance Policy
Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect.
In line with the rest of the NHS, this practice has a zero tolerance policy whereby aggressive, threatening or violent behaviour towards our staff will not be tolerated under any circumstances.
The GPs, nurses and staff at our Practice have the right to do their work in an environment free from this type of behaviour and everything will be done to protect that right. The Practice feels sure you will understand that proper behaviour is absolutely necessary for our staff and patients and that non-observance will not be accepted.
Anyone giving verbal abuse to members of staff will be sent a letter from the Practice Manager that this behaviour will not be tolerated. Any future violation of this policy may result in removal from the Practice list.There will be no appeal process.
For further information, please see our Zero tolerance promise to staff