Sometimes the receptionists will ask for some brief information on your current needs, particularly in urgent situations. Please help them by explaining your needs and they will endeavour to find the best solution to your problem. They are bound by the same strict rules of confidentiality as the doctors and nurses. Our receptionists, however, are not medically trained.
There are currently eleven receptionists at the surgery who run a rota to take it in turns to cover the various areas including the front desk and ‘behind the scenes’ in the filing/results area.